Search for tag: "customer service"

ITSM - Air Force

ITSM - Air Force

From  DAVID PRIGMORE 8 Months ago 0 likes 20 views 0  

Performance-Based Logistics (PBL) Success Story

Betsy Lederer (DAU) leads a roundtable discussion with Larry Garvey (NAVSUP) and Jeff Heron (NAVAIR) about the success that Performance Based Logistics has afforded the DoD. To listen to the FULL…

From  ANTHONY ROTOLO 9 Months ago 0 likes 157 views 0  

ITSM - Army

ITSM - Army

From  TIM STOVALL 9 Months ago 0 likes 20 views 0  

Module D Army Utilities Services Acquisition and Sales Specialist (UtilSO) Program - Reimbursable Customer Classes and Cost Recovery

Module D Army Utilities Services Acquisition and Sales Specialist Program - This video reviews the types of utility services that can be charged to reimbursable customers and highlights issues to be…

From  DAVID PRIGMORE 9 Months ago 0 likes 5 views 0  

Module C Army Utilities Services and Acquisition and Sales Specialist (UtilSO) Program - Sale of Utility Services to Reimbursable Customers

Module C Army Utilities Services Acquisition and Sales Specialist Program - This video reviews the types of utility services that can be charged to reimbursable customers and highlights issues to be…

From  DAVID PRIGMORE 9 Months ago 0 likes 8 views 0  

ITSM-DISA

ITSM-DISA

From  ARDIS HEARN 9 Months ago 0 likes 16 views 0  

ITSM - Navy

ITSM - Navy

From  ARDIS HEARN 9 Months ago 0 likes 26 views 0  

Lunch & Learn Life Cycle Logistics for the Rest of Us-20180725 1638-2

Adjusted recording by not keeping chat/message information with the webex recording.

From  MARINA THEODOTOU 11 Months ago 0 likes 18 views 0  

Defense Panel Discussion on Middle Tier of Acquisition

Ben FitzGerald, the Director of Strategy and Design in the Office of the Under Secretary of Defense for Acquisition and Sustainment, interviews Dr. Bruce Jette, Assistant Secretary of the Army for…

From  SAM PARKS A year ago 4 likes 940 views 0  

EP020: Brenda Enders: The Manager's Guide to Mobile Learning

We speak with Brenda Enders, author of The Manager's Guide to Mobile Learning. We start with a working definition for mobile learning and discuss the challenges that managers and teams face in…

From  ANTHONY ROTOLO A year ago 0 likes 17 views 0  

VoC Lessons Learned - Outcome Based Need Statements

Skype meeting to provide training and discuss lessons learned with regard to capturing need statements from Voice of the Customer data collection events (interviews, focus groups, mining existing…

From  CHRISTOPHER ROBINSON A year ago 0 likes 24 views 0  

DAU West Region Welcome - Dean Kevin Carman

A brief introduction narrated by the Dean of DAU West Region, Dr. Kevin Carman. DAU West Region is focused on workforce professional development and improving acquisition outcomes through…

From  CHAD REYNOLDS A year ago 0 likes 231 views 0  

Earned Value Technique (Percent Start - Percent Finish)

Earned Value Technique (Percent Start - Percent Finish) video from EVM101

From  MATTHEW HAIGHT A year ago 0 likes 117 views 0  

Product Support Strategy Development Tool

This video provides an overview of the Product Support Strategy Development Tool.

From  JOSHUA FLORES A year ago 2 likes 262 views 0  

Product Support Manager Guidebook

This video provides an overview of the Product Support Manager Guidebook. Related Resources Product Support Manager (PSM) Reference Repository 10 USC 2337. Life-Cycle Management and Product Support…

From  JOSHUA FLORES A year ago 0 likes 1,047 views 0  

IPS Element Guidebook Demo

This video provides an overview of the Integrated Product Support Element Guidebook.

From  JOSHUA FLORES 2 Years ago 0 likes 896 views 0